Service for Your Material Compliance Management
While you have full control over your data, we support you in the background
With our proven solution, we aim to empower you and your team to independently and autonomously manage your material compliance. The knowledge and understanding of materials and substances should be firmly established within your company. This way, you become the master of your product data and supply chains! We support you on this journey – individually and exactly as you need.
Our Service Offering for Your Material Compliance Management
We support you and your team every step of the way – from integrating the initial bill of materials to supply chain inquiries and SCIP reporting.
Our services are tailored to meet your specific needs:
- Customized initial training
- Basic knowledge about the software
- Creating sample product data or bills of materials
- Conducting the first supplier inquiries
- Duration: multiple sessions over 2–4 weeks; Our service: approx. 40 hours
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You’ve chosen Substantio to comprehensively manage your product compliance – congratulations! If you didn’t know, Substantio also provides a foundation for creating your sustainability reports.
Especially in the initial phase, we’re here to help you get the most out of the software’s many features. During the onboarding phase, we assist you in correctly setting up your data and executing your processes, such as uploading bills of materials, conducting supplier inquiries, or substance checks.
We’ll coach you via video calls or, if preferred, visit you in person. Additionally, we offer video tutorials for the most important functions.
- Long-term support for your team
- Creation and ongoing maintenance of your product data
- Customized training and comprehensive support services
- Automated integration of new regulatory requirements
- Direct access to your Substantio Customer Success Manager
- Highest data protection standards: We ensure the secure handling of your data
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Do you want to establish and streamline your product compliance effectively? We support and train your employees from day one of installation through the execution of all processes. Together, we define your needs and record our services transparently in a service agreement, tailored to your requirements for up to three years.
Need material compliance reporting? We are happy to assist with your first report and show you how to independently create future reports. Of course, we’re always available to answer your questions.
- All services from the onboarding phase and basic service
- We take the work off your hands: For example, we handle supplier declaration inquiries for you.
- Comprehensive reporting for internal or external compliance assessments
- Creation of supplier groupings according to applicable regulations
- Planning reliability and transparency: We outline the services in a service agreement (duration: 1 to 3 years, depending on your needs)
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Do you lack the time or resources to manage your product compliance measures? We act as an extension of your team. Depending on your needs, we fully implement Substantio for you, set up all templates, run campaigns, and deliver regular reports.
If you face bottlenecks in supplier communication, we’re ready to step in: with years of experience in supply chain communication, we understand the language of suppliers. We’re happy to conduct supplier inquiries on your behalf, track the status of these inquiries, and help improve communication with your suppliers.
Process Workshop for Optimizing Your Compliance Processes
We structure your processes and develop solutions tailored to your specific requirements – whether it’s your IT infrastructure, PLM system, supply chain communication, or team structure. Efficient product compliance management is only possible when everything works seamlessly together.
Successful product compliance is an interdisciplinary effort. We assist you in building and structuring your teams.
Our Greatest Strength: Development Expertise in Product Lifecycle Management (PLM) Combined with Years of Experience in Substance Compliance
Substantio is largely built on the expertise of software developers with a strong background in product compliance. That’s why we’re always eager to hear new suggestions, ideas, and requests – we continually enhance Substantio for you and implement all feasible requirements.
Analysis of the current state of your systems, processes, tools, interfaces, and team members
Definition of objectives
Development of an action plan: With the Compliance Full-Service Process, you’ll have a roadmap outlining the right steps at the right time and identifying who needs to be involved. We’re happy to continue supporting you in optimizing your processes, so you can achieve ideal product compliance.
What Our Team Brings to the Table:: Over 15 years of experience in product and material compliance, combined with exceptional software developers and programmers, to deliver the best solution for you.
FAQ's
How quickly can I start using Substantio?
The software is ready for use within one week of ordering, provided we have all the necessary information.
Where is the data stored?
Substantio is offered in two versions: either as a cloud solution or as an integrated solution within your system landscape.
The advantage of the cloud solution is that you can start using Substantio within a day.
How Can the Software Be Customized to Specific Business Needs or Processes?
We believe that software should serve people, not the other way around. Therefore, it is
especially important for us to understand your processes and IT landscape from the very
beginning. We do this right at the start, through a process workshop.
This ensures that, when integrating our software into your processes, the systems
communicate smoothly with each other.
Even as your processes evolve, our setup can be adapted at any time. Thanks to our
development expertise, you won’t get an off-the-shelf solution, but one tailored to your
specific needs.
What Training or Support Services Does the Software Provider Offer?
As part of our service packages, we provide you and your team with the support you need. If training
is required, we are happy to conduct it either online or on-site. For specific questions, our customer
advisors are also available by phone.
